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…knowledge workers are not programmed by the machine… They largely are in control of their own tasks and must be in control of their own tasks.

[Knowledge workers], and only they, own and control the most expensive of the means of production – their education – and their most important tool – their knowledge.

The only true competitive advantage for a company or a nation will increasingly be the productivity of its knowledge workers. This will have a future impact on the governance of the corporation.

The demand for executives is steadily growing. A developed society increasingly replaces manual skill with theoretical knowledge and the ability to organize and to lead – in short, with managerial ability.

In the information-based organization, the knowledge is primarily at the bottom, in the minds of the specialists, who do different work and direct themselves.

There is nobody without prejudices. There is nobody who doesn’t like one person without even knowing why. There is nobody who is objective about people.

…in knowledge-based work especially, additional capital investment is likely to require more rather than less labor.

By now it is clear that no one can provide the information that knowledge workers need, except knowledge workers themselves. But few managers so far have made much of an effort to decide what they need, and even less, how to organize it.

…only individual knowledge workers can decide how to organize their information so that it becomes their key to effective action.

No system designed by knowledge workers to give them the information they need for their work will ever be perfect. But, over the years, systems steadily improve.