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…emotions in a negotiation are driven by a core set of five interests: autonomy, appreciation, affiliation, role, and status.
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32 |
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Freed from the burden of unexpressed emotions, people will become more likely to work on the problem.
|
33 |
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On many occasions an apology can defuse emotions effectively, even when you do not acknowledge personal responsibility for the action or admit an intention of harm.
|
35 |
 |
…emotional involvement on one side of an issue makes it difficult to achieve the detachment necessary to think up wise ways of meeting the interests of both sides…
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61 |
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When time is constrained and limited… we attune to the now. We pursue different goals – emotional satisfaction, an appreciation for life, a sense of meaning.
|
159 |
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…research found that at the core of meaningful endings is one of the most complex emotions humans experience: poignancy, a mix of happiness and sadness.
|
164 |
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Belongingness… profoundly shapes our thoughts and emotions. Its absence leads to ill effects, its presence to health and satisfaction.
|
189 |
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…the face is an enormously rich source of information about emotion.
|
206 |
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Emotions can also start on the face. The face is not a secondary billboard for our internal feelings. It is an equal partner in the emotional process.
|
208 |
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Many facial expressions can be made voluntarily… But our faces are also governed by a separate, involuntary system that makes expressions that we have no conscious control over.
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209 |
