 |
The lack of eye contact makes an encounter anonymous, draining it of emotional connection.
|
102 |
 |
Empathy depends on a muscle of attention: to tune in to others’ feelings requires we pick up the facial, vocal, and other signals of their emotion.
|
104 |
 |
…gaffe-prone people fail to pick up the social signals that they are making other people uneasy.
|
118 |
 |
If our emotional circuitry… perceives an immediate threat it will flood us with hormones like cortisol and adrenaline, which ready us to hit or run.
|
144 |
 |
Emotions, remember, guide our attention. And attention glides away from the unpleasant.
|
150 |
 |
Positive emotions widen our span of attention; we’re free to take it all in. Indeed, in the grip of positivity, our perceptions shift.
|
170 |
 |
Inspiring leadership demands attuning both to an inner emotional reality and to that of those we seek to inspire.
|
225 |
 |
At work, collective emotions… make a huge difference…
|
239 |
 |
…knowing is a cognitive act, and cognitive processes are suppressed by our emotional reaction to scarcity pressures… this may be the reason for the great effectiveness of scarcity tactics.
|
284 |
 |
Psychological research indicates that we experience our feelings toward something a split second before we can intellectualize about it.
|
356 |
