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…misregulation [is] the mistaken belief that buying something will regulate your mood for the better, when in fact you’ll just feel worse afterward.
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122 |
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Emotion regulation does not rely on willpower. People cannot simply will themselves to be in love, or to feel intense joy, or to stop feeling guilty.
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130 |
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Emotional control typically relies on various subtle tricks, such as changing how one things about the problem at hand, or distracting oneself.
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131 |
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High self-esteem seems to operate like a bank of positive emotions, which furnish a general sense of well-being and can be useful when you need an extra dose of confidence…
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192 |
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…the depleted state makes you feel everything more intensely than usual. Desires and cravings are exceptionally intense to the depleted person.
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227 |
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Precommitment helps you avoid the hot-cold empathy gap… the common failure to appreciate, in moments of cool deliberation, how you’ll feel in the heat of later moments.
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255 |
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…neither wants nor needs are where we start; it begins with listening, making it about the other people, validating their emotions and creating enough trust and safety for a real conversation to begin.
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28 |
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…your most powerful tool in any verbal communication is your voice. You can use your voice to intentionally reach into someone’s brain and flip an emotional switch.
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32 |
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It may sound touchy-feely, but if you can perceive the emotions of others, you have a chance to turn them to your advantage.
|
50 |
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Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you can increase your influence…
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52 |
