 |
Always give positive or negative feedback quickly, ideally within twenty-four hours. Waiting any longer than that to give positive feedback reduces its impact.
|
101 |
 |
As you give positive and negative feedback, you should always criticize in private and praise in public. Never mix either of these up.
|
101 |
 |
…when you have praise, always give it within earshot of as many people as possible… This fills most people up. It’s like fuel. You’re energizing them to work harder…
|
102 |
 |
It’s okay to have a friendly relationship with direct reports, but you must understand the fine line between being in charge and being in the trenches.
|
102 |
 |
As a great boss, you’re going to disappoint people from time to time and you must learn how to take some grief every now and then.
|
124 |
 |
Most bosses believe… that giving anyone an excellent rating implies that there is no room for improvement. They’re confusing excellence with perfection.
|
128 |
 |
When we don’t address people issues, there are consequences for us, our department, and our organization.
|
132 |
 |
Too often we fail not because of our people, but through lack of courage to address people issues.
|
132 |
 |
…thank them for their contribution. No one should feel that they are being taken for granted…
|
135 |
 |
Though termination may make you uncomfortable, it is also part of being a boss.
|
145 |
