 |
What most people want in a leader is something that’s very difficult to find: we want someone who listens.
|
127 |
 |
By making a caring, emotional connection, the best leaders go beyond good listening.
|
061 |
 |
Extraverts… often stumble over themselves. They can talk too much and listen too little, which dulls their understanding of others’ perspectives.
|
084 |
 |
Listening without some degree of intimacy isn’t really listening. It’s passive and transactional rather than active and engaged.
|
191 |
 |
Share information that’s valuable and you’ll slowly but surely build a loyal audience. Then when you need to get the word out, the right people will already be listening.
|
171 |
 |
Listening to customers is the best way to get in tune with a product’s strengths and weaknesses.
|
241 |
 |
If you can build a culture where people listen to one another, they will start to fix things you as the boss never even knew were broken.
|
088 |
 |
When you are listening to people on your team, take on the responsibility to understand – to actually listen – rather than putting the burden to communicate onto them.
|
093 |
 |
A strong leader has the humility to listen, the confidence to challenge, and the wisdom to know when to quit arguing and to get on board.
|
153 |
 |
To tip the cognitive hurdle, not only must you get your managers out of the office to see operational horror, but also you must get them to listen to their most disgruntled customers firsthand.
|
161 |
