 |
…creative incompetence must be used with great care, but it is something that every good boss keeps in his or her tool kit.
|
173 |
 |
…it is a fair generalization to say that service industry businesses know their customers’ tasks and are competent at completing them.
|
119 |
 |
The risks of acting too slowly [are] higher than the risks of letting competent people make judgment calls.
|
209 |
 |
Mastery, absolute competence, is mandatory for a leader. But it’s also more fun than anything you’ll ever do.
|
127 |
 |
Competence, or knowledge, without vision and virtue, breeds technocrats. Virtue, without vision and knowledge, breeds idealogues. Vision, without virtue and knowledge, breeds demagogues.
|
155 |
 |
Although fear can be explained away, it’s far more effective to replace it. With what? Competence. With training. With tasks. With a job that needs to be done.
|
101 |
 |
A challenge without mastery of the facts can be perceived as incompetence.
|
071 |
 |
Annoyingly, we seem to learn deepest and fastest when we’re in the discomfort of conscious incompetence.
|
153 |
 |
Indeed, the enemy of competence is sometimes confidence. A CEO should never be so confident that she stops improving her skills.
|
223 |
 |
…knowledge rapidly deteriorates unless it is used constantly, maintaining within an organization an activity that is used only intermittently guarantees incompetence.
|
052 |
