 |
You cannot be friends with your directs, but yes you can be friendly with them.
|
88 |
 |
As long as there is no appearance of favoritism, drinking with your directs is fine.
|
90 |
 |
Something else we’ve learned about drinking alcohol with directs: have only one drink with them.
|
91 |
 |
In terms of shrinking the disconnect between the inside and the outside of an organization, one method… is to listen very carefully… to the lower-level personnel who interface with customers.
|
69 |
 |
There is nothing revolutionary about reducing the outside-inside gap with the help of frontline employees. But very few organizations use this method well.
|
72 |
 |
…how long that employee stays and how productive he is while he is there is determined by his relationship with his immediate supervisor.
|
8 |
 |
A manager has got to remember that he is on stage every day: His people are watching him. Everything he does, everything he says… sends off clues to his employees.
|
13 |
 |
…no matter what your business, the only way to generate enduring profits is to begin by building the kind of work environment that attracts, focuses and keeps talented employees. – James Heskett, W. Earl Sasser, and Leonard Schlesinger
|
17 |
 |
The employee’s immediate manager directly influences the items most consistently linked to turnover. This tells us that people leave managers, not companies.
|
31 |
 |
…from the employees’ perspective, managers trump companies.
|
33 |
