 |
…the only thing worse than too much confrontation is no confrontation at all.
|
81 |
 |
…having one conspicuous rule-breaker can spur others to do the right thing.
|
84 |
 |
…if you keep one or two token assholes around, then you want to make it crystal clear that their behavior is wrong.
|
87 |
 |
…be slow to brand people as certified assholes just because they act like temporary assholes now and then or have a gruff exterior.
|
88 |
 |
Effective asshole management entails an interplay, fueling a virtuous, self-reinforcing cycle…
|
88 |
 |
Having all the right business philosophies and management practices to support the no asshole rule is meaningless unless you treat the person right in front of you, right now, in the right way.
|
89 |
 |
Contagion studies also show that when people ‘catch’ unpleasant expressions from others, like frowning or glaring, it makes them feel grumpier and angrier…
|
97 |
 |
If you join a group filled with jerks, odds are that you will catch their disease.
|
97 |
 |
…asshole poisoning is a contagious disease that anyone can catch.
|
99 |
 |
The more time we spend knee-deep in nasty people, the more prone we are to become just like them.
|
100 |
