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Efficiency is concerned with doing things right. Effectiveness is doing the right things.

To survive and succeed, every organization will have to turn itself into a change agent. The most effective way to manage chance successfully is to create it.

…a large proportion of business ideas are effective. Innovating managers have, therefore, had a good deal more impact as a group than the historians realize.

Great entrepreneurial innovations have been achieved by converting an existing, theoretical proposition into an effective business.

Practically every basic management decision is a long-range decision… every major management decision takes years before it is really effective.

Seeing [management’s] relationship toward them as duty toward them and as responsibility for making them perform and achieve rather than as ‘supervision’ is a central requirement for organizing the manager’s unit effectively.

…the first task of managers is to make effective the strengths of people. And this they can do only if they start out with the assumption that people – and especially managers and professional contributors – want to achieve.

Effective leadership doesn’t depend on charisma. Indeed, charisma may become the undoing of leaders. It may make them inflexible, convinced of their own infallibility, unable to change.

…effective leaders are painfully aware that they are not in control of the universe.

…the effective leader sees leadership as responsibility rather than as rank and privilege.