 |
…happy employees make for satisfied customers…, but it goes both ways: having satisfied customers boosts employee morale because it is a key source of pride for them.
|
87 |
 |
…numerous studies have been performed that link the satisfaction of purchasing behavior of customers to the attitudes and performance of employees.
|
90 |
 |
Customer satisfaction with a company has quite consistently been found to relate to a company’s profitability.
|
91 |
 |
People want to feel good about what they do and for whom they do it, and, assuming equity needs are reasonably satisfied, pride a major driver of performance and commitment.
|
213 |
 |
…the effectiveness of organizations and worker satisfaction require that, to the extent possible, there be clear and decisive direction from leadership…
|
266 |
 |
…effectiveness and job satisfaction are greatly enhanced by organizing the teams around identified customers and setting the primary goal of the teams as meeting the needs of their customers in an efficient manner.
|
312 |
 |
…the importance of social relationships is undeniable for both the satisfaction and the performance of people at work.
|
352 |
 |
…discover an irrelevant incompetence. Find it and practice it diligently. It will keep you at a level of incompetence and so assure you of the keen personal satisfaction of regularly accomplishing some useful work.
|
134 |
 |
One thing that is nice about NPS (Net Promoter Score) is that it is very stable over time. Since it is measuring customer satisfaction, it is not subject to minor fluctuations…
|
246 |
 |
It makes no sense to restrict your satisfaction to one scenario when there are many paths to success.
|
26 |
