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Mistakes Were Made (but not by me):
Whatever the error, sin, or mistake, apologies fail when listeners know that the speaker has to say something to reassure the public but the statement feels formulaic and obligatory…
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291 |
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Mistakes Were Made (but not by me):
Most of us are not impressed when leaders offer the form of an apology without its essence…
|
291 |
|
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Mistakes Were Made (but not by me):
when there is incontrovertible evidence of wrongdoing, the public longs to hear authorities own up, without weaseling or blowing smoke, followed by the next part: ‘And I will do my best to ensure that it will not happen again.’
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291 |
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Mistakes Were Made (but not by me):
…if you can admit a mistake when it is the size of an acorn, it will be easier to repair than if you wait until it becomes the size of a tree, with deep, wide-ranging roots.
|
296 |
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Mistakes Were Made (but not by me):
There are plenty of good reasons for admitting mistakes, starting with the simple fact that you will probably be found out anyway…
|
296 |
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Mistakes Were Made (but not by me):
…there are more positive reasons for owning up. Other people will like you more.
|
296 |
|
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Mistakes Were Made (but not by me):
Because most of us are not automatically self-correcting and because our blind spots keep us from knowing when we need to be, external procedures must be in place to correct the errors that human beings will inevitably make and reduce the chances of future ones.
|
297 |
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Mistakes Were Made (but not by me):
Few organizations… welcome outside supervision and correction.
|
299 |
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Mistakes Were Made (but not by me):
If those in power prefer to maintain their blind spots at all costs, then impartial review boards must improve that vision – against their will, if it comes to that.
|
299 |
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Mistakes Were Made (but not by me):
The ultimate correction for the tunnel vision that afflicts all of us mortals is more light.
|
299 |
