Quotes

Rules of Estrangement, Page 232

…the rules of estrangement operate in quite a different way and with a different kind of logic than most of your other relationships.

Switch, Page 232

…behavior is contagious at the individual level… and at the group level…

Thanks for the Feedback, Page 232

…regardless of how the other person starts, you can use your turn to frame the conversation constructively and to offer an agenda.

Courage is Calling, Page 232

The leader risks themselves for us. They step to the front. They make their courage contagious.

The E-Myth Revisited, Page 232

…every extraordinary business knows… that the customer you’ve got is one hell of a lot less expensive to sell to than the customer you don’t have yet.

Good Work, Page 232

What do you do if you wake up in the morning and dread going to work, because the daily routine no longer satisfies your standards?

Why Managers Matter, Page 232

Companies cannot be good at everything, nor should they try to be.

Why Managers Matter, Page 232

Doing both exploitation and exploration well is difficult, and doing both well at the same time is exceedingly difficult.

Outliers, Page 232

Cultural legacies matter, and once we’ve seen the surprising effects… it’s hard not to wonder how many other cultural legacies have an impact on our twenty-first-century intellectual tasks.

How, Page 233

Self-governance requires universal vigilance; in self-governed groups, the responsibility for one’s own and others’ behavior becomes the job of everyone on the team.