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If you truly want to understand how others have dealt with situations, be ready to share one of your own. Also make it clear that anything discussed is confidential.
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62 |
 |
When teams engage in the dialogue, even to complain, they will start to figure out what the goal means to them and how they can contribute.
|
121 |
 |
Tough conversations are inevitable; forget running away from them because they’re sure to catch up to you.
|
219 |
 |
The ability to explain your thoughts and directly address others in a compassionate way during a difficult situation is a key aspect of relationship management.
|
222 |
 |
…when you enter a tough conversation, prepare yourself to take the high road, not be defensive, and remain open by practicing the strategies above.
|
223 |
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…building a close relationship early in the process is so important: it will make the difficult conversations later in the process productive.
|
221 |
 |
When we get squeezed – when things aren’t going well for us – what comes out of us? Whatever’s inside us.
|
5 |
 |
Each conversation we have with our coworkers, customers, significant others, and children either enhances those relationships, flatlines them, or takes them down.
|
7 |
 |
In its simplest form, a fierce conversation is one in which we come out from behind ourselves into the conversation and make it real.
|
7 |
 |
How we spend our days is how we spend our lives. – Annie Dillard
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80 |
