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In successful change efforts, an empowered group of people are very selective in how they spend their time.

By putting into positions of power people who have absorbed a new culture, you create an increasingly solid and stable foundation.

Progress Review conversations are a powerful coaching tool when they focus on celebrating success, preparing for future achievements, and planning for development and growth opportunities.

The most important jobs of the future will require social skills, and human interactions will remain the most powerful way to build relationships with customers.

You’ll find the most powerful energy that you can push through your company at the intersection of employees and customers – not either one alone; the energy is in the intersection.

The change of behavior that’s going to serve you most powerfully is simply this: a little less advice, a little more curiosity.

…figure out how you tend to respond… – so that you can recognize your usual reaction and name it to yourself in the moment. If you name it, you have some power over it.

…coaching your coach – discussing the process of what helps you and why – is one of the most powerful ways to accelerate your learning.

…modeling is the most powerful thing you can do as an individual leader to improve culture.

…following through on hard things teaches a young person powerful, transferable lessons.