 |
…each and every one of us is a whole set of different personalities, each with his own interests and way of doing things.
|
23 |
 |
The more you show interest in and learn about the other person, the better shot you have at meeting his or her needs and not misinterpreting them.
|
181 |
 |
People readily commit themselves to things they believe will further their interests.
|
18 |
 |
We live in a world that is much more interested in our weaknesses and deficiencies than in our strengths and gifts.
|
274 |
 |
By cutting to the heart of the issue, you keep people’s attention and interest.
|
91 |
 |
We all have a right to turn away from things to recharge and rest – it’s necessary.
|
219 |
 |
…there are three key relationship interests that commonly get snagged on the brambles of feedback: our need for appreciation, autonomy, and acceptance.
|
111 |
 |
Finding possibilities requires two things: attentive listening for the interests behind the feedback, and the ability to generate options that address those interests.
|
247 |
 |
When you’re at an impasse – when what a giver suggests is difficult for you or even unacceptable – ask about the underlying interests behind the suggestion.
|
248 |
 |
To solve the real problem, you have to understand the real interests… you have to dig behind the stated positions and identify which bucket the interests fall into.
|
249 |
