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…a management-driven hierarchy systematically creates competitive complacency, and, when the pressures are great, false urgency.

…confidence can make us complacent. If we never worry about letting other people down, we’re more likely to actually do so.

…fear can be the opposite of complacency. Complacency often afflicts precisely those who have been the most successful… A good dose of fear of losing may help sharpen their survival instincts.

Although complacency and resistance to change remain dangers to any successful enterprise, overreaching better captures how the mighty fall.

Market domination tends to lull the leader to sleep; monopolists flounder on their own complacency rather than on public opposition.

Complaining may be a defensive mechanism to prevent complacency, but one whose side effect is making it hard to appreciate the moment.

Complacency and failure to innovate in marketing efforts can also lead to massive slowdown in growth.

The day you stop reading your criticism is the day you grow complacent, and irrelevance won’t be far behind.

…if you don’t have timelines, then it’s really easy to become complacent, to let things linger, to let life take over.

Even when life seems perfect, you have to take risks and jump to the next level, or you’ll start spiraling downhill into complacency without even realizing it.