 |
…we need to build elements of surprise, discovery, and not knowing into our interaction with clients.
|
302 |
 |
These four characteristics – simplicity, frequent interaction, focus on the future and self-tracking – are the foundation for a successful performance management routine.
|
249 |
 |
…people often form judgments based on very small samples of interaction with someone else…
|
43 |
 |
…negative interactions have five times the effect on mood than positive interactions…
|
180 |
 |
Humanize yourself. Use your name to introduce yourself. Say it in a fun, friendly way. Let them enjoy the interaction, too. And get your own special price.
|
180 |
 |
Although it is generally acknowledged that good-looking people have an advantage in social interaction, research indicates we may have sorely underestimated the size and reach of that advantage.
|
82 |
 |
…[it is wise to] ask for advice in face-to-face interactions with friends, colleagues, and customers. It should even prove effective in our interactions with superiors.
|
416 |
 |
Whenever a massive change occurs in the way people interact with technology, expect to find plenty of opportunities ripe for harvesting.
|
205 |
 |
Bottom line: It’s better to give before you receive. And never keep score. If your interactions are ruled by generosity, your rewards will follow suit.
|
22 |
 |
Credibility is the first thing you want to establish in any interaction, and ultimately, no one will buy from you unless you establish trust.
|
83 |
