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…never underestimate the damage that a hard-core NoNo can do in undermining efforts to reduce complacency…

…defining the right outcomes to measure culture can be quite a challenge. But it is worth the effort.

Everyone engaged in a big effort to change… should probably have a banner… that says ‘Dying will not help.’

In a change effort, culture comes last, not first.

When we take time and effort to generate knowledge and find an answer rather than just reading it, our memory retention is increased. – Josh Davis

Appreciation motivates us – it gives us a bounce in our step and the energy to redouble our efforts.

…praising our kids for their intelligence is, surprisingly, counterproductive to their learning. We’re better off extolling their effort…

…the attention and effort that goes into resisting temptation (or forcing new, less-appealing behavior) leaves less energy, attention, and persistence available to complete other tasks. – Roy Baumeister

…why do we assume that it is our talent, rather than our effort, that will decide where we end up in the long run?

…the focus on talent distracts us from something that is at least as important, and that is effort.