 |
…a business that ‘gets small again’ is a business reduced to a level of its owner’s personal resistance to change…
|
62 |
 |
Resistance then is not only predictable and natural; it is a necessary part of the learning process.
|
129 |
 |
The main thing to do in coping successfully with resistance is to not take it personally.
|
138 |
 |
When we get resistance, one good guess is that the manager feels he or she is going to lose control.
|
141 |
 |
…resistance is an emotional process, not a rational or intellectual one.
|
145 |
 |
Fear of the unknown is a major cause of resistance simply because the unknown is uncertain and unpredictable.
|
146 |
 |
Behind the resistance are certain feelings, and you cannot talk people out of how they are feeling.
|
149 |
 |
If you fight the resistance and feel you have to conquer it, all you will do is intensify the resistance.
|
149 |
 |
This is the way to deal with resistance: encourage full expression of the concerns so that they pass.
|
150 |
 |
Defenses and resistance are a sign that you have touched something important and valuable.
|
156 |
