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…the pattern of responsiveness emerges, then becomes a new default… in some sense, email chose it for them.

To avoid the need to wrangle an always-filling inbox is a benefit that shouldn’t be underestimated.

Always keeping emails short is a simple rule, but the effects can be profound.

E-mail response time it the single best predictor of whether employees are satisfied with their boss… The longer it takes for a boss to respond to their e-mails, the less satisfied people are with their leader.

Work is more fragmented now because… e-mails and instant messages mean we are bombarded with important – and more often enticing and trivial – interruptions from anywhere in the world at any time.

The only thing more horrifying to most of us than an inbox with two hundred new e-mails is one that doesn’t contain any. We want to be wanted.

…the new information technology – Internet and e-mail – has practically eliminated the physical costs of communications. This has meant that the most productive and most profitable way to organize is to disintegrate.