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…Remember the impact in an organization when even one person – particularly a leader – demonstrates respect or shows concern.

Always give positive or negative feedback quickly, ideally within twenty-four hours. Waiting any longer than that to give positive feedback reduces its impact.

The goal of flawless consulting is to maximize your leverage and impact on the client so that your expertise gets used.

Having an impact as a consultant is to pay attention to more than your methodology or field of expertise.

Helping the manager face up to the impact difficult relationships have on the problem may be the most important contribution you can make.

…when you have a position of power and establish permission anyway, it can have a big positive impact on work relationships.

If we want our impact to be the same as our intent, it’s important to be as specific as possible when delivering positive feedback.

Toxic positivity has a large impact on our ability to connect emotionally. We’re afraid to show how we’re feeling because we’ll appear ‘negative’ or ‘ungrateful.’

…impact and intent cannot be separated and instead must be looked at together to help us… develop a deeper understanding about what we need and want.

…negative impacts have a much greater effect on our brains than positive ones.