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An inwardly focused organization inevitably misses new opportunities and hazards coming from competitors, customers, or changes in the regulatory environment.

…our success in meeting the challenges of the past tells us little about a future that constantly throws new problems and opportunities at us.

…fundamentally, some people not only see a terrible problem but actively look for a potential opportunity.

Always think of crises as potential opportunities, and not only dreadful problems… A crisis can be your friend.

…in a more rapidly changing world, finding opportunities in crises probably reduces your overall risk.

With a culture of urgency, people deeply value the capacity to grab new opportunities, avoid new hazards, and continually find ways to win.

Retention and customer service both improve when employees have clear expectations, have an opportunity to do what they do best and feel like someone cares about them.

While overall compensation is still extremely important to nearly half of younger employees, it is less important than opportunities to learn and advance, the quality of their manager, and having interesting work.

…employees who have an opportunity to learn and grow a work are twice as likely as those on the other end of the scale to say they will spend their career with their company.

Progress Review conversations are a powerful coaching tool when they focus on celebrating success, preparing for future achievements, and planning for development and growth opportunities.