 |
Making simple authentic statements gives you your best chance to get what you want and to know where you stand with the client…
|
82 |
 |
Operating improvements must be a joint promise between consultant and client, not a unilateral consultant promise.
|
83 |
 |
Silence never means consent.
|
134 |
 |
Although sometimes consultants and clients may act like adversaries, their feelings and concerns are frequently complimentary.
|
143 |
 |
…one of the consultant’s most important contributions to a client is a redefinition of the problem.
|
167 |
 |
Having an impact as a consultant is to pay attention to more than your methodology or field of expertise.
|
206 |
 |
The consultant’s primary task is to present a fresh picture of what has been discovered.
|
217 |
 |
The way out of most stuck places is to put what is happening into words as it is happening…
|
242 |
 |
Must of what matters cannot be measured, and our consulting needs to reflect that.
|
258 |
 |
Consulting cannot be done well without genuine caring for the client, and the challenge is to find ways to embody our care in the way we do the work.
|
299 |
