 |
Delighters are part of your differentiation, too. You should include your top delighter in your MVP candidate.
|
86 |
 |
Great UX makes it easy for the user to realize the benefits that the product’s functionality offers… [and] also achieves a high degree of usability and delight.
|
112 |
 |
Delight, which goes beyond simply avoiding user frustration, means evoking positive emotions. Products that delight users are more enjoyable and fun to use.
|
114 |
 |
…being wrong isn’t always a bad thing. It can be a sign that we’ve learned something new – and that discovery itself can be a delight.
|
58 |
 |
…when someone connects seemingly disconnected tasks for customers, those customers are not just pleased, they are surprised and delighted, and rightfully so.
|
102 |
 |
…anxiety, present or vividly remembered, is an important part of experiencing delight. The contrast makes the delight intense and memorable.
|
086 |
 |
By creating a challenge, you can sustain some of the delight.
|
167 |
 |
…there’s always room for things that make us smile. There is always room for more delights.
|
197 |
 |
…fail to also delight your customers and you leave yourself vulnerable to someone else who will make your customers swoon.
|
202 |
 |
If we can start with an understanding of what kinds of things excite and attract, keep us engaged, and win our hearts and minds… we can create many more delightful, seductive experiences.
|
216 |