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…when you make a commitment, you build hope; when you keep it, you build trust. – Roger Merrill

…commitments to people at home are every bit as important – or even more important – thatn commitments to people at work.

People readily commit themselves to things they believe will further their interests.

Studies done by outside experts seldom carry the kind of personal ownership and commitment needed to deal with difficult management issues.

Authentic behavior leads to higher trust, higher leverage, and higher client commitment.

Bring people into the decision about change as early as possible. Commitment comes from having choices.

Saying no says that we have limits, that we have a right to declare boundaries and decide on our own what we commit to.

We build capacity when commitment and accountability are chosen.

At the moment of commitment, the institution becomes ours to create, and in that act of committing, we can find our freedom.

…if someone is called upon to learn something that contradicts what they already think they know – particularly if they are committed to that prior knowledge – they are likely to resist the new learning.