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Too often we fail not because of our people, but through lack of courage to address people issues.

The process of dealing with resistance helps the client move from a position of helplessness, alienation, and confusion to one of choice, engagement, and clarity.

This is the way to deal with resistance: encourage full expression of the concerns so that they pass.

It takes courage to look at ourselves unflinchingly in the mirror called our lives.

…being with someone prepared to be nowhere else takes courage.

… acknowledgment and encouragement from others will help calm our mind, and allow us to focus on what we are trying to achieve.

FEELING stands for Facts, Emotions, Encouragement, Learning, Implications, and New Goals.

…Harvard shows that when leaders are inclusive, humble, and encourage their staff to speak up or ask for help, it leads to better learning and performance outcomes.

Complaining helps us feel better, influences how people see us, creates social bonds, allows us to gather information, encourages empathy, and helps create real change.

…I’m encouraging you to opt out of the quest for happiness altogether. Focus on finding fulfillment, forging your own path, and living a life in line with your values.