 |
Justification and denial rarely work as a response to a complaint because they put the other person on the defensive.
|
223 |
 |
There are all kinds of reasons why directs defend themselves. Probably first on the list is a lack of trust in you.
|
108 |
 |
The lack of frequent performance communications increases directs’ defensiveness…
|
108 |
 |
…people defend themselves when the feel threatened, and no innovation can flourish if defensiveness is given free rein.
|
260 |
 |
Psychologists have found that when people detect an attempt at influence, they have sophisticated defense mechanisms.
|
155 |
 |
If [your opponents] feel personally threatened by an attack on the problem, they may grow defensive and may cease to listen. This is why it is important to separate the people from the problem.
|
56 |
