 |
…you are your ‘best self’ when you’re messing up and trying your best, setting boundaries and considering others, apologizing when needed, asking for help, and living life on your terms.
|
267 |
 |
When you’ve dropped the ball or forgotten something or didn’t handle things right, own it. Apologize. Make amends and do better next time. No excuses.
|
189 |
 |
…once the comment leaves your lips, the damage is done and it’s very hard to undo. You can’t take it back. No matter how fervently you apologize…
|
54 |
 |
Whatever the reasons, refusing to apologize causes as much ill will in the workplace (and at home) as any other interpersonal flaw.
|
84 |
 |
Apologizing is one of the most powerful and resonant gestures in the human arsenal – almost as powerful as a declaration of love.
|
85 |
 |
…it is impossible to resist a heartfelt apology.
|
139 |
 |
Once you’re prepared to apologize, these the’ instruction manual: You say, ‘I’m sorry.’ You add ‘I’ll try to do better in the future.’
|
140 |
 |
Above all, admit it when you’re wrong and, if it’s appropriate, apologize.
|
213 |
 |
On many occasions an apology can defuse emotions effectively, even when you do not acknowledge personal responsibility for the action or admit an intention of harm.
|
35 |
 |
Whatever the error, sin, or mistake, apologies fail when listeners know that the speaker has to say something to reassure the public but the statement feels formulaic and obligatory…
|
291 |
