…it is a fair generalization to say that service industry businesses know their customers’ tasks and are competent at completing them.
119
Don’t generalize; specialize. If you focus on doing one thing well and hire specialists in that area, the quality of your work will improve and you will stand out among your competitors.
147
People have ‘T’-shaped skills – they are generalizing specialists with a deep expertise in a skill set and an expectation and willingness to help out broadly on the team where help is needed.
185
Seeding the soil for generalists and polymaths who integrate knowledge takes more than money. It takes opportunity.
