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…although there is a time for open communication of facts, destructive rumors (and facts) can fly and people can be damaged by bosses who can’t keep their big mouths shut.

Bossholes’ wicked shenanigans damage performance in diverse and devastating ways.

Hatred within families may be the most damaging and enduring of all human conflicts, and the most difficult to sort out.

…protecting low performers only increases the damage when, inevitably, a manager is forced to let them go.

But problem solving, however necessary, does not produce results. It prevents damage. Exploiting opportunities produces results.